Server

Position Purpose:

Take orders for and serve food and beverage with proper table service and hospitality. Maintain an efficient, profitable and professional dining room, by helping develop repeat customers.

Essential Functions: 

• Greet our guests with hospitality, make personal connections and maintain proper guest relations during the meal.  Brand ambassador for the property and restaurant.
• Work in the dining room, serve food and beverage, and provide table service to our guests in a professional, accurate and friendly manner, following our steps of table service guidelines. 
• Work shift duties such as setup, side work, dining room and server aisle cleanup. Participate as a team player to help the smooth operations of this area. 
• Display proper professional attitude, demeanor and cooperation toward guests, peers and management. 

Workplace Attitude, Behavior:

Uphold and abide by the policies in the Associate Handbook for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values.  

Maintain a positive approach to working with and supporting fellow associates. Be a good role model and actively seek opportunities to help maintain a positive work environment. Do your part to promote cooperation and teamwork within your department. Be proactive and do your part to prevent harassment and to provide a “harassment free” work environment. Report any harassing behavior immediately.

Work schedule prescribed by the Restaurant Manager. Work overtime when requested and approved. 

Professionally represent the hotel and property when interacting with guests from the community, industry organizations and events.

Proper uniform is required and maintain a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines.

Display a proper professional attitude, demeanor, conduct, and cooperation effort toward guests, peers and management. Must be excellent team player with all departments of the hotel.

Regular attendance in conformance with the schedule is essential to the successful performance of this position.  

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the food and beverage operation. Please see your department or scheduling manager. 

Attendance at all scheduled training sessions and meetings is required.

Channel guest comments or unsatisfactory reports to the Restaurant Manager or Manager on duty.  

Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team. 

Notify your manager within 24 hours in the event you may have been injured on the job. Fill out any injury forms as required. 

Workplace Duties: (See Training Guide for Reference)

Complete all server training processes. Take all necessary tests and complete a training checklist to reflect your training efforts.

Follow Steps of Service as trained, maintain proper table maintenance, and timing cycles for food and service delivery. Use suggestive sales techniques to maintain proper check averages.

Take orders and serve food and beverage accurately with all details and accompaniments. 

Keep accurate record of tickets, sales and cash/non-cash receipts.  Complete checkout procedures. 

Learn the basic table numbers and seat position number system, and how to order/serve food using the system.

Learn to sell, describe and serve liquor, beer and wine per company guidelines.

Actively participate in and follow the “expo food running” system. 

Be knowledgeable of the menu and products.  Suggest, explain, and answer questions about menu items and current features.

Learn and maintain proper food, bar and wine menu knowledge. Especially food knowledge.

Maintain proper tabletop appearance and presentation standards. 

Adhere to proper stocking and prepping procedures for perishable and non-perishable products, to set up and maintain the server aisle and area, per shift assignment.

Per shift, participate in clearing and setting of tables in station, as team effort.

Follow the weekly cleaning lists, or management assigned lists, to maintain the dining room is in good repair and clean. 

Clean all floors, carpet areas, walls, baseboards, booths, tables, blinds, lighting fixtures and artifacts that are in your station or pertain to your cleanup work at closing time.

Help maintain cleanliness and proper use of all server aisle equipment.  Keep in good working condition.

Verify bar and dining room supplies and product are properly handled, stored, labeled, dated, and rotated.

Know and maintain proper Health Department standards and codes for food and beverage.

Attend and participate in pre-shift and periodic server staff meetings.

Answer the phone and assist guests with questions about our restaurant concept, menu and location. 

Take to-go orders for guests, if necessary. 

Actively work every shift to help control food cost by portioning soup and bread. Accurately record and charge for all beverages. 

Learn and maintain POS skills to proper level of competency. 

Report to management any restrooms or public areas that are not properly maintained and checked during each shift.

Follow and participate in the usual server posted, or otherwise assigned, set up duties for server aisle and for server table station. 

Follow and participate in the usual server posted, or otherwise assigned, closing duties for server table station and server aisle. Check with manager to end shift. 

Must declare all tipped income as per legal requirements.

Learn the basic duties of all other departments and how they interact with server duties. 

Adhere to all proper, legal, company and state required procedures concerning the responsible sale of alcohol. Properly card all those under the age of forty years of age. Do not serve minors or intoxicated individuals.

Assist with any brunch set up or tear down that may be required.

Take room service orders for guests and deliver to rooms when necessary. 

Assist guests with general questions about the property, directions or locations of hotel areas.

Qualifications: 

The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.  

Education: High School Diploma or GED preferred.

Experience: 1 year of hosting or bussing experience within our company, or serving experience in a full-service restaurant as substitute.

Specific job knowledge, skills and abilities:

• Ability to read, speak and write basic English, being able to read tickets and to communicate with customers, managers and other employees.
• Requires good and positive interpersonal verbal communication skills. Sales skills preferred. 
• Ability to exercise good judgment.
• Possess multi-tasking and organizational skills.
• Act independently with minimal or no supervision.
• Communicate customer needs, to help solve minor problems and complaints. Utilize management when necessary.
• Possess basic computational ability.   
• Possess basic computer skills to be able to use POS system.  
• Knowledge of food and beverage menus, food preparation and presentation.

Physical Requirements:

• Ability to stand, sit, walk, climb, bend, crouch/stoop, twist and reach for extended periods of time.
• Stand and walk up to 8 hours per day.  This includes traveling to and from meetings.  
• Have high level of energy and physical stamina.
• Exert well-paced ability to reach other departments of the restaurant, kitchen and bar areas on a timely basis.
• Most work tasks performed indoors.  Temperature is moderate and controlled by restaurant/hotel environmental systems.
• Lift up to 30 lbs. above eye level and balance a food tray.
• Carry and balance a beverage tray.
• Lift up to 40 lbs. intermittently during workday.

Appearance Guidelines: 

Hotel department uniform is required. See restaurant department dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.